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var(--easing-expand);--layout-gutter:var(--space-6);--layout-page-padding:var(--space-8);--layout-max-width:1280px;--layout-sidebar-width:260px;--gradient-agent:linear-gradient(135deg,#9476ec,#7c5cfc);--gradient-surface:linear-gradient(180deg,#fff,#fbfbfd);--gradient-brand-soft:linear-gradient(135deg,#e9edfb,#ece7ff);--bg:var(--surface-app);--surface:var(--surface-card);--surface-2:var(--surface-panel);--hover:var(--surface-subtle);--ink:var(--text-primary);--ink-2:var(--text-secondary);--mid:var(--text-secondary);--soft:var(--text-muted);--softer:var(--text-placeholder);--line:var(--border-subtle);--line-soft:var(--border-subtle);--line-strong:var(--border-strong);--good:var(--text-success);--warn:var(--text-warning);--destructive:var(--text-danger);--accent:var(--action-primary);--accent-hover:var(--action-primary-hover);--accent-soft:var(--state-info-bg);--accent-border:var(--color-blue-300);--accent-fg:var(--text-on-accent);--status-open:var(--text-accent);--status-in_progress:var(--text-warning);--status-answered:var(--text-success);--status-closed:var(--text-muted);--priority-urgent:var(--text-danger);--priority-high:var(--text-warning);--priority-normal:var(--text-accent);--priority-low:var(--text-muted)}:root[data-theme=dark],[data-theme=dark]{--color-brand:#4f6ef0;--color-brand-press:#3f5fe6;--color-ink:#f1f3f6;--color-ink-2:#e2e6ec;--color-ink-3:#c3c9d2;--color-sub:#9ea6b3;--color-faint:#747c8a;--color-line:#2a2e37;--color-line-3:#353a45;--color-tint:#262a33;--color-panel:#181b21;--color-danger:#e5495d;--surface-app:#0e1014;--surface-card:#1c1f26;--surface-panel:#181b21;--surface-subtle:#23272f;--surface-sunken:#282c35;--surface-selected:#232d55;--surface-agent:#2c2552;--surface-chip-on:#4f6ef02e;--surface-choice-on:#4f6ef01f;--surface-scrim:#0000008c;--text-placeholder:#7c8492;--text-accent:#93a6ff;--text-agent:var(--color-violet-300);--text-link:#93a6ff;--text-link-hover:#b8c4ff;--text-success:#64ca99;--text-warning:#f0ad72;--text-danger:#f08b82;--border-default:#3a404c;--border-strong:#565f70;--border-focus:#8095ff;--border-danger:#ec6b6b;--border-agent:var(--color-violet-500);--action-primary:#4a69ee;--action-primary-active:#3654d4;--action-secondary-bg:var(--surface-card);--action-secondary-hover:var(--surface-subtle);--action-ghost-hover:var(--surface-sunken);--action-disabled-bg:var(--surface-sunken);--state-success-bg:#173b2b;--state-success-fg:#84d7ad;--state-warning-bg:#442f1d;--state-warning-fg:#f4ba85;--state-warning-mark:#e8a53c;--state-danger-bg:#482526;--state-danger-fg:#f3a09a;--state-info-bg:#232d55;--state-info-fg:#a8b7ff;--presence-online:#3fb37a;--shadow-xs:0 1px 2px #00000073;--shadow-sm:0 1px 3px #00000080;--shadow-md:0 4px 16px #00000073;--shadow-lg:0 12px 32px #00000094;--shadow-panel:0 2px 24px #0000006b;--shadow-accent:0 8px 18px #4f6ef047;--shadow-focus:0 0 0 2px #8095ff8c;--shadow-field-focus:0 0 0 4px #4f6ef02e;--gradient-surface:linear-gradient(180deg,#1c1f26,#1a1d24);--gradient-brand-soft:linear-gradient(135deg,#232d55,#2c2552)}@keyframes modalIn{0%{opacity:0;transform:scale(.95)translateY(10px)}to{opacity:1;transform:none}}@keyframes modalOut{0%{opacity:1;transform:none}to{opacity:0;transform:scale(.95)translateY(10px)}}.chips{flex-wrap:wrap;gap:6px;display:flex}.segmented{background:var(--surface-sunken);border-radius:var(--radius-control);gap:4px;padding:4px;display:inline-flex}.segmented--full{width:100%;display:flex}.segmented__item{border-radius:var(--radius-sm);height:36px;color:var(--text-muted);font:var(--type-label);white-space:nowrap;cursor:pointer;transition:var(--transition-control);background:0 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.seg-item__count{background:var(--surface-card);color:var(--text-accent)}.metric-card{min-width:0;padding:var(--space-5) var(--space-6);background:var(--surface-card);border:1px solid var(--border-subtle);border-radius:var(--radius-card);box-shadow:var(--shadow-xs);color:inherit;text-align:left;font:inherit;transition:box-shadow var(--duration-base) var(--easing-standard);text-decoration:none}a.metric-card,button.metric-card{cursor:pointer;width:100%;display:block}a.metric-card:hover,button.metric-card:hover{box-shadow:var(--shadow-md)}.metric-card__label{font:var(--type-caption);color:var(--text-muted)}.metric-card__row{align-items:baseline;gap:var(--space-2);margin-top:10px;display:flex}.metric-card__value{font-size:34px;font-weight:var(--font-weight-extrabold);letter-spacing:var(--letter-spacing-display);color:var(--text-primary);font-variant-numeric:tabular-nums;line-height:1.1}.metric-card__value--danger{color:var(--text-danger)}.metric-card__value--warning{color:var(--text-warning)}.metric-card__value--success{color:var(--text-success)}.metric-card__value--accent{color:var(--text-accent)}.metric-card__unit{font-size:16px}.metric-card__delta,.metric-card__unit{font-weight:var(--font-weight-semibold);color:var(--text-muted)}.metric-card__delta{font-size:var(--font-size-caption);margin-left:auto}.metric-card__delta--up{color:var(--text-success)}.metric-card__delta--down{color:var(--text-danger)}.metric-card__caption{margin-top:var(--space-2);font:var(--type-caption);color:var(--text-muted)}.progress-track__head{justify-content:space-between;gap:var(--space-3);margin-bottom:var(--space-2);display:flex}.progress-track__caption{font:var(--type-caption);color:var(--text-muted)}.progress-track__rail{background:var(--border-subtle);border-radius:2px;height:4px;overflow:hidden}.progress-track__fill{background:var(--action-primary);height:100%;transition:width var(--duration-slow) var(--easing-standard);border-radius:2px}.progress-track--success .progress-track__fill{background:var(--color-green-500)}.progress-track--warning .progress-track__fill{background:var(--color-amber-500)}.progress-track--danger .progress-track__fill{background:var(--action-danger)}.switch{color:var(--text-primary);font:var(--font-weight-regular) var(--font-size-body-sm)/1.3 var(--font-family-base);text-align:left;cursor:pointer;background:0 0;border:0;align-items:flex-start;gap:10px;padding:0;display:inline-flex}.switch:disabled{opacity:.55;cursor:not-allowed}.switch__track{border-radius:var(--radius-pill);background:var(--border-strong);width:38px;height:22px;transition:background-color var(--duration-base) var(--easing-standard);flex:none;position:relative}.switch__thumb{background:var(--color-neutral-0);width:16px;height:16px;box-shadow:var(--shadow-sm);transition:transform var(--duration-base) var(--easing-standard);border-radius:50%;position:absolute;top:3px;left:3px}.switch[aria-checked=true] .switch__track{background:var(--action-primary)}.switch[aria-checked=true] .switch__thumb{transform:translate(16px)}.switch__copy{gap:2px;min-width:0;padding-top:2px;display:grid}.switch__hint{font:var(--type-caption);color:var(--text-muted)}.check{cursor:pointer;font-family:var(--font-family-base);align-items:flex-start;gap:12px;display:flex}.check--disabled{opacity:.55;cursor:not-allowed}.check__input{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.check__box{border:1.5px solid var(--border-strong);width:22px;height:22px;color:var(--text-on-accent);transition:var(--transition-control);background:0 0;border-radius:50%;flex:none;justify-content:center;align-items:center;display:inline-flex}.check__box svg{opacity:0;transition:opacity var(--duration-fast) var(--easing-standard)}.check__input:checked+.check__box{border-color:var(--action-primary);background:var(--action-primary)}.check__input:checked+.check__box svg{opacity:1}.check__input:focus-visible+.check__box{box-shadow:var(--shadow-focus)}.check__copy{gap:2px;min-width:0;display:grid}.check__label{font:var(--type-body);color:var(--text-primary)}.check__hint{font:var(--type-caption);color:var(--text-muted)}.choice-cards{gap:var(--space-2);display:grid}.choice-card{border:1px solid var(--border-subtle);border-radius:var(--radius-choice);background:var(--surface-card);width:100%;color:var(--text-primary);text-align:left;font:inherit;cursor:pointer;transition:var(--transition-control);align-items:flex-start;gap:10px;padding:12px 14px;display:flex}.choice-card:not(:disabled):hover{border-color:var(--border-default)}.choice-card[aria-checked=true]{border-color:var(--action-primary);background:var(--surface-choice-on)}.choice-card:disabled{opacity:.6;cursor:not-allowed}.choice-card__dot{border:1.5px solid var(--border-strong);width:16px;height:16px;transition:var(--transition-control);border-radius:50%;flex:none;margin-top:2px}.choice-card[aria-checked=true] .choice-card__dot{border:5px solid var(--action-primary)}.choice-card__copy{gap:2px;min-width:0;display:grid}.choice-card__label{font:var(--type-label)}.choice-card__hint{font:var(--type-caption);color:var(--text-muted)}.action-menu{display:inline-flex;position:relative}.action-menu__pop{z-index:var(--z-dropdown);border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--surface-card);min-width:220px;box-shadow:var(--shadow-lg);animation:ui-fade-up .16s var(--easing-enter) both;padding:6px;position:absolute;top:calc(100% + 6px)}.action-menu__pop--end{right:0}.action-menu__pop--start{left:0}.action-menu__item{border-radius:var(--radius-sm);width:100%;color:var(--text-primary);font:var(--font-weight-regular) var(--font-size-body-sm)/1.2 var(--font-family-base);text-align:left;cursor:pointer;transition:var(--transition-control);background:0 0;border:0;align-items:center;gap:10px;padding:9px 10px;text-decoration:none;display:flex}.action-menu__item:focus-visible,.action-menu__item:hover{background:var(--action-quiet-hover);outline:none}.action-menu__item:disabled{opacity:.55;cursor:not-allowed}.action-menu__item--danger{color:var(--action-danger)}.action-menu__item svg{flex:none}.action-menu__separator{background:var(--border-subtle);height:1px;margin:6px 4px}.drawer{--drawer-width:520px;width:min(var(--drawer-width),100vw);background:var(--surface-card);max-width:100vw;height:100dvh;max-height:100dvh;color:inherit;white-space:normal;box-shadow:var(--shadow-lg);z-index:var(--z-modal);border:0;margin:0;padding:0;position:fixed;inset:0 0 0 auto}.drawer--lg{--drawer-width:720px}.drawer[open]{animation:ui-drawer-in var(--duration-drawer-in) var(--easing-emphasized) both;flex-direction:column;display:flex}.drawer[open].is-closing{animation:ui-drawer-out var(--duration-base) var(--easing-exit) both}.drawer::backdrop{background:var(--surface-scrim);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.drawer[open]::backdrop{animation:ui-fade-in var(--duration-base) var(--easing-enter) both}.drawer[open].is-closing::backdrop{animation:ui-fade-out var(--duration-base) var(--easing-exit) both}.drawer__body{min-height:0;padding:0 var(--space-6) var(--space-4);flex:1;overflow-y:auto}.drawer .modal__foot{border-top:1px solid var(--border-subtle)}.ui-collapse{transition:grid-template-rows var(--duration-expand) var(--easing-expand);grid-template-rows:0fr;display:grid}.ui-collapse.is-open{grid-template-rows:1fr}.ui-collapse__inner{min-height:0;overflow:hidden}.toasts{top:var(--space-5);right:var(--space-5);z-index:var(--z-toast);gap:var(--space-2);width:min(420px,calc(100vw - var(--space-10)));pointer-events:none;flex-direction:column;display:flex;position:fixed}.toast{border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--surface-card);box-shadow:var(--shadow-lg);color:var(--text-primary);font:var(--type-caption);pointer-events:auto;animation:ui-toast-in var(--duration-modal-in) var(--easing-emphasized) both;align-items:flex-start;gap:10px;padding:12px 14px;display:flex}.toast svg{flex:none}.toast--success svg{color:var(--text-success)}.toast--info svg{color:var(--text-accent)}.toast--danger{border-color:var(--state-danger-bg)}.toast--danger svg{color:var(--action-danger)}.toast.is-leaving{animation:ui-fade-out var(--duration-base) var(--easing-exit) both}.avatar{--avatar-size:40px;flex:none;display:inline-flex;position:relative}.avatar__face{width:var(--avatar-size);height:var(--avatar-size);background:var(--color-violet-500);color:var(--text-on-accent);font-family:var(--font-family-base);font-weight:var(--font-weight-bold);font-size:calc(var(--avatar-size) * .36);letter-spacing:.01em;border-radius:50%;justify-content:center;align-items:center;line-height:1;display:inline-flex;overflow:hidden}.avatar__face img{object-fit:cover;width:100%;height:100%}.avatar--brand .avatar__face{background:var(--action-primary)}.avatar--agent .avatar__face{border-radius:var(--radius-md);background:var(--gradient-agent)}.avatar__online{width:max(8px,calc(var(--avatar-size) * .22));height:max(8px,calc(var(--avatar-size) * .22));border:2px solid var(--surface-card);background:var(--presence-online);border-radius:50%;position:absolute;bottom:-1px;right:-1px}.input-affix{align-items:center;display:flex;position:relative}.input-affix>.input{flex:1}.input-affix__icon{color:var(--text-muted);pointer-events:none;display:flex;position:absolute;left:14px}.input-affix__trailing{align-items:center;display:flex;position:absolute;right:10px}.input-affix--icon>.input{padding-left:40px}.input-affix--trailing>.input{padding-right:56px}@keyframes ui-fade-up{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}@keyframes ui-fade-in{0%{opacity:0}to{opacity:1}}@keyframes ui-fade-out{0%{opacity:1}to{opacity:0}}@keyframes ui-toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}@keyframes ui-drawer-in{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:none}}@keyframes ui-drawer-out{0%{opacity:1;transform:none}to{opacity:0;transform:translate(24px)}}@media 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--tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}